Frequently Asked Question

What download/upload speeds can I expect?

Exede offers 12Mbps download and 3Mbps upload for ViaSat-1 covered areas. 5Mbps download and 1Mbps upload is offered where 12Mbps is unavailable.

What about Data Allowance?

Exede offers several plans to choose according to your needs. Call our friendly customer service staff to help you determine which plan is best for you.

Can I use a wireless router?

Yes, Exede will provide the Exede WiFi Modem, or you can use your own. Any brand router will work with Exede. If you are already an Exede customer you can upgrade an older Exede modem to the new Exede WiFi Modem. Exede WiFi Modem allows you to access the internet from any device anywhere in your home.

Can Exede support VoIP (Internet phone)?

Yes. Exede offers Exede Voice which is specific to the Exede network. Exede voice provides unlimited local and long distance service covering the United States and Canada. If you opt to use a different service, it should work fine but you will experience better results with Exede Voice. The Exede Voice calls do not use your data allowance as would other VoIP services.

Is there a cancellation fee?

If you need to disconnect service before the 24 month service contract is ended, there will be an early termination fee (ETF). The ETF is $15 for each month remaining on the contract.

Can Exede support video gaming?

Video gaming performance with Exede can be poor or not at all. Some gaming such as single player games work better than others. Many factors impact performance such as location and gaming platform. Gamers need to be aware that updates and downloaded content count toward data allowance and can use it quickly.

Call or click to get connected with Exede: 877-559-0966 or Order Now!